iPod & Other Electronic Device Repair Service

Q. How does the Express Testing work?
A. 3 Simple steps involved: THIS IS NORMALLY A 24 HOUR PROCEDURE.

Step 1: Order the FREE Express Testing service from our website HERE.

Step 2: Send your electronic device to our Repair Service Center using your own packaging. Instructions on where to send your device and what to include will be sent to your E-mail address after check out and will also appear on the screen with your printable invoice.

Step 3: Once received, a technician will determine the problem with your device. You will be sent a detailed and affordable repair quote 24-48hrs after your device is received. If you approve the quote, we can re-bill your credit card for the repair(s). If you do not approve we will offer to buy your device for salvage value or send it back at no charge.

iPod Screen Repair Service

Q. How does the Screen Repair work?
A. 3 Simple steps involved: THIS IS NORMALLY A 24 HOUR PROCEDURE.

Step 1: Order the correct screen repair service HERE.

Q. How long do your services take?
A. If sent in for our Diagnostic Testing, we will contact you with a repair quote 24-48 hours after receiving the device. You can then accept or decline the repairs after we explain the repair costs and have the new charges applied to your credit card on file. Prepaid repairs are usually done within 24-48 hrs after receipt of your device. If parts are not in stock to do the repairs then it may take additional time to complete the repairs.

Q. Which iPod models do you repair?
A. We repair ALL iPod models & Zune models. 1st Gen, 2nd Gen, 3rd Gen, 4th Gen, iPod Mini, iPod Photo, iPod Shuffle, iPod Nano, iPod Video, iPod Classic, iPod Touch, & iPhone. Repairs are made with Apple iPod parts (parts may be new pulls or used and substituted for equal or greater value). Headphone Jack & Firewire port repair on the 1st & 2nd Gen iPod model have been discontinued. Zune repairs also get genuine Microsoft parts installed. We also repair the Apple iPhone with newly pulled parts. We have updated our repair line to include the new: iPod Video Classic 6th Generation, iPod Nano 3rd Generation, and the iPod Touch.

Q. What payment methods do you accept?
A. You can select a variety of payments at checkout: Visa, MasterCard, Discover, American Express, Money orders, Cashiers Checks, Personal Checks and Paypal are all accepted. There will be a 10 day hold period on all personal checks or until it clears. A $25 return check fee will be charged if your check is returned. Customers are also responsible for any and all collection fees if applicable.

Q. Does this void my Apple warranty?
A. Any repairs not done directly by Apple will void your iPod warranty, but in most cases we will be able to offer an alternative for you if the product is still under warranty. See our buyback option in the Sell Your iPod Tab.

Q. What happens to the broken parts after you repair an electronic device?
A. We do not return broken parts to customers. After we make a repair with a new or used part in working condition, we scrap the broken parts. If you desire to have your broken parts sent back with your repaired device, you must call in to make the request. There will be a fee associated with this service.

Q. What if I don't want to pay the repair costs?
A. Once we complete the Diagnostic Testing on your device, we will call you or send an email with a detailed repair quote. If you choose to decline the repairs, we will ship the unit back to you. We buy broken iPods, iPhones, Zune players, and many other electronic devices. If you decline the repairs, ask about our buyback option. (Normally our buyback price includes return shipping charges at the time of the order. All buy-back quotes are valid for 14 days.)

Q. Can I replace my black and white screen with a color screen?
A. No, if you don't own an iPod with a color screen then you have to use the monochrome black and white screen your iPod originally came with. We can add a color mod to your monochrome screen (We cannot mod this to a full RGB screen though).

Q. How does the price match guarantee work?
A. Find a better price on the web and we will do our best to match or beat it. eBay auctions are an exception and we cannot guarantee price matching on all items. All price matches subject to approval. We will not accept posted prices for sites that have been up for less than 6 months. After your order has been placed, we cannot match a lower price.

Q. Can I send my device to you in pieces?
A.Yes, however there will be a $30 tech service fee in order to diagnose your device. This fee can be applied towards any repair total.

Shipping

Current shipping Rates: FedEx Overnight: $11.99, FedEx Ground: $8.99, FedEx International Priority: $24.99, USPS APO/FPO Military Shipping: $9.99, FedEx Overnight for console repairs: $19.99.

Q. How fast is your return shipping?
A. Within the US, our return shipping takes 1-2 business days. FedEx Overnight is guaranteed to arrive at your door by 3PM. International shipping normally takes 7-14 business days (sometimes longer if customs holds the package for evaluation). We are not responsible for lost, damaged, or delayed packages. Insurance for international packages can be purchased for additional charges. Options 4-5 have a shipping time of 2-7 business days and do NOT carry insurance. If you would like to purchase insurance for options 4-5, you must call in and verbally add the insurance, or signature confirmation. RR will NOT be held responsible for lost/stolen packages unless the package has the optional insurance coverage. FedEx packages are all insured, this would be the best option if you live in an apartment building or something similar. Address changes must also be phoned in. We will NOT accept address change requests by email or written on an invoice. You will be held responsible for calling in to change your address, if we ship an order out using the address provided and the order is lost, RR will NOT be held liable. Because our carrier charges $10 for address changes, you will also be charged $10.

Q. What is your shipping policy on Self install parts or Accessories?
A. Any order placed at or before 9:00AM EST will most likely be shipped that same day (excluding Saturday and Sunday). All other orders placed after 9:00AM EST will be shipped the next business day. We do our very best to ship orders same day. There are certain cases where orders do not ship for several days: part(s) backordered, incorrect shipping address provided, incorrect shipping method selected, invalid shipping address provided etc. We always make a strong effort to ship orders same day. If for some reason it doesn't ship out please be patient while we prepare your order.

Q. Do I get a tracking number?
A. Tracking information is on file for every order (excluding International shipments), you should receive a confirmation email when your order ships out. A signature is required for all overnight shipments. Please contact us if you need tracking information on your order.

Q. Can I get my item shipped to a PO Box?
A. Yes. You can have your iPod, or any other related items from this site delivered to a PO Box, APO, FPO, Military, or International location. FedEx will NOT deliver to a PO Box, if you provide us with a PO Box address and select FedEx shipping, we will automatically change the shipping method to USPS.

Q. Dealing with lost packages?
A. We make a strong effort to avoid package loss in transit. If your package is delivered and then stolen we will try to help by contacting your local post office. This is why we recommend signature confirmation for $2 extra. We are NOT responsible for lost packages, you must contact the shipping company and file a claim to receive compensation.

Q. Do you ship internationally?
A. Yes. Simply select your country from the drop down list on the checkout page, we have done business on a Global scale for over 3 years. We service many small & large companies worldwide. If you have trouble with an international order, please contact us for assistance. You may be responsible for faxing proper identification before your order can ship. This will include a valid copy of your government issued ID, and the credit card you used for the transaction.

Q. How do you handle: VAT and Import Taxes ?
A. The customer will be responsible for any and all import taxes/fees. This means that when Rapid Repair is billed for import taxes, you will be held responsible for these charges. Our advice is to mark the value under $30.00 when sending a broken iPod in for repair from an International location.

Q. Providing incorrect shipping addresses.
A. The customer will be responsible for providing the correct shipping address. There may be charges associated with address corrections. You knowingly accept these charges by placing an order with us and will be billed no more than $20 for address corrections (effective 11/3/06).

Warranty

Q. Is there a warranty on your services?
A. All our repair services come with a 90 day warranty on parts and labor (30 days for self installed parts). We will warrant against defects in parts and workmanship for 90 days. For all RMA return requests, shipping costs to us are taken care of by the customer (both ways if your device is outside of warranty), contact us at: for an RMA return request. No returns will be taken without a valid RMA number (Return Merchandise Authorization). If you receive your repaired device back, and it still has issues related to our repairs, we will cover the cost of shipping it back into us (up to $5) ONLY if we are notified within 48 hrs of customer receipt (within 48 hrs of receiving your device back).

Warranty policy is 90 days from the return delivery date from the original repair.  All iPod's and other devices are in warranty if a related issue is reported to us by any means within those 90 days. You will then have two weeks to get the ipod/device to us before that warranty claim expires. The warranty period on a re-work (iPod/device that has already been RMA’d) is 30 days from the RMA return delivery date or 90 days from the original repair delivery date, (the longer of the two.)

Q. What is the abandonment policy?
A. Due to the limited space and property liability issues, we CANNOT hold your iPod/device forever.  Keeping with this, all customers agree to make a diligent effort to keep in contact with Rapid Repair and decide how they would like their order resolved in a timely manner.

If we don’t hear from you (via e-mail, phone, fax, or telepathy) for 30 days we will assume you have abandoned your order with us and we will take the following action:

If you have pre-paid for shipping and do not owe any additional funds we will ship your order back to you via the shipping method you selected.

If you have authorized additional service (which has been completed), owe additional funds for another reason, or there is a problem with your address that prevents us from shipping to you, then we will attempt to contact you via e-mail and phone (if we have both) at least 3 times each and wait until it has been 90 days from your last contact.  If we are still are unable to resolve the desired action, at that point we will assume your order has been permanently abandoned and we will irreversibly dispose of your order contents.

Return Policy

Q. What if I don't like the: New/Used Parts,  Modification color choices, or service provided?
A. We will gladly work something out to make sure you are satisfied. Parts for self install are non-refundable/non-returnable.  If you purchase a part that doesn't correct the problem, you will have to send the iPod/device in so we can diagnose the issue (initial diagnostic fee will be waived in this case). Mail in iPod/device Repairs are final. Contact us at: for an RMA return request. We specifically watch for attempts at substitution of parts, serial#'s, and part#'s are all kept on file.

Q. Will RapidRepair charge a re-stocking fee for returning a product?
A. RapidRepair may charge a 15% re-stocking fee for merchandise returned. All refunds will not include shipping charges paid by the customer at time of order. Any fees associated with credit card chargebacks will be paid by the customer (no more than $60 per order).

Color Modifications

Q. When I order regular LCD repair, can I have you install a Colored LCD?
A. Yes, but it will be an additional $24.99 for the labor involved in the LED color change. If you currently have a broken screen, you will need to purchase the new screen from our store and then add the modification option.

Q. How long does this service take?
A. Once we receive your iPod, you should have it back within 7-10 business days. Faceplate color modifications may take additional time to complete since these are special order items.

Q. How does this service work?
A. CLICK HERE to view modification services. Please, send your iPod ONLY. Do not send any accessories. You can always call in to check the status of a mod order.

Q. What if I don't like my modification choices?
A. We will gladly work something out to make sure you are satisfied. We strive for 100% customer satisfaction.

Q. Will a color modification harm my iPod or put extra strain on the battery?
A. Absolutely NOT, in fact it may use less voltage resulting in extended battery operating time!!

Privacy Policy

Q. What is your current policy on private customer information?
A. You can view our complete Privacy Policy HERE

Q. Is RapidRepair.com safe for secure shopping?
A. Yes, we operate a 100% secure shopping environment. Click on the GeoTrust Seal  below to verify.

ThinSkin Promo

Q. What is the free ThinSkin Promo?
A. Most of our batteries and LCD screens will come with a free ThinSkin. Products eligible for this promo will have the option already selected on the product page.

Q.What is a ThinSkin?
A. Protect the screen of your device with our ThinSkin (All-Clear) screen protectors. Have a fresh protector on your device to protect against dust and scratches and to eliminate glare. Includes 1 protector, designed for perfect fit. Offers tough, durable, transparent surface while keeping the LCD screen clean and unscratched. Attaches smoothly with self-adhering surface; leaves no residue when removed Includes Lint-free Cleaning Cloth0.25 mm thick high quality PDA protection film Suitable for heavy duty use Durable, Anti-UV, Anti-Scratch, Anti-Dust Naturally mild adhesive, can be removed and applied as many times as you want! Can be washed with clear plain water in between.

Legal

Copyright Information

All pictures used on Rapid Repair are the sole property of Rapid Repair LLC unless used from another source with permission from that respective owner. Attempts to steal, deface, change, and or use our pictures for profit without the permission from RR LLC will be punishable by the full extent of the law allowed. This includes but is not limited to: removing watermarks, resizing, and or adding content to our original pictures to make them your own. If you need to use any of our material listed on RR website, please send a request for permission to: